Booking a wheelchair accessible taxi in Frankston should be simple. In practice, though, many people are unsure what to ask or what to expect. This step-by-step guide covers how to book, what to tell us and how MPTP fits in. As a result, you can book with confidence and travel safely.
What Is a Wheelchair Accessible Taxi?
A wheelchair accessible taxi is a vehicle designed to carry a passenger who stays seated in their wheelchair or scooter. It has extra space and equipment to secure the chair safely. At Frankston Urban Taxi, our Van Taxi service includes wheelchair-accessible vehicles. You can read more on our wheelchair taxis page.
How to Book a Wheelchair Accessible Taxi in Frankston
- Note your wheelchair or scooter details. Include the type, size and approximate weight.
- Count your passengers. Tell us if a carer, friend or family member is travelling with you.
- Book ahead. Prebooking gives us time to allocate the right vehicle.
- Share your pickup and drop-off details. Mention steps, ramps, driveways or building access.
- Mention your MPTP card. Let us know if you are an MPTP member when you book.
- Be ready at pickup. Your driver will help you board and secure your chair.
- Confirm the fare. Ask for the full price before you travel.
What to Tell Us When You Book
Good information leads to a smooth trip. Because wheelchairs and scooters vary widely, details matter. In particular, please tell us:
- The type of chair or scooter, and whether it is manual or powered.
- Roughly how big and heavy it is.
- Whether you will transfer to a seat or stay in your chair.
- Any other mobility aids, such as a walker.
- Whether you need help at the door.
Using MPTP for a Wheelchair Accessible Taxi
If you hold an MPTP card, you may receive 50 per cent off eligible fares, up to $60 per trip. Our guide to the MPTP scheme in Victoria explains who qualifies and how to apply. Our MPTP Taxi Service page covers how bookings work with us.
The program also protects wheelchair users. According to the Better Health Channel, the taxi meter must not run while a wheelchair or scooter is loaded or unloaded. If a driver asks you to pay a lifting fee, note their details and report it to Safe Transport Victoria on 1800 638 802.
NDIS Participants and Wheelchair Accessible Taxi Trips
NDIS participants may also be able to use transport funding for taxi trips. See our guide to NDIS transport funding for the basics, and ask your plan manager what you can claim.
Extra Support from Our Drivers
Some trips need more than a vehicle. If you would like help from the front door to the car and back again, our door to door service and companion driving service are designed for exactly that. They work well for doctors appointments, shopping trips and social outings.
Tips for a Smooth Trip
- Book as early as you can, especially for busy times.
- Keep your MPTP card handy.
- Allow a few extra minutes for boarding and securing your chair.
- Tell us about any change to your plans as soon as possible.
Book Your Wheelchair Accessible Taxi in Frankston
Call 0432 190 000 or use our online booking form to book a wheelchair accessible taxi in Frankston.
Frequently Asked Questions
Can you carry electric wheelchairs and scooters?
Please tell us the make, size and weight when you book. We will confirm the right vehicle for your chair or scooter before the trip.
How far ahead should I book a wheelchair accessible taxi?
Book as early as you can. Prebooking gives us time to allocate the right vehicle, although we will do our best with short-notice requests.
Can I use my MPTP card for wheelchair accessible taxi trips?
Yes. Tell us you are an MPTP member when you book. The program gives eligible members 50 per cent off the fare, up to $60 per trip.
Will the driver help me at the door?
Yes. Our door to door service and companion driving service include help from the front door to the car, so tell us what support you need.
