Answers to the questions we hear most often about booking, pricing, and airport transfers with Frankston Urban Taxi. Can’t find what you’re looking for? Call us on 0432 190 000 or use our online booking form.
How do I book a taxi with Frankston Urban Taxi?
You can book online through our booking form, or call us directly on 0432 190 000. Online bookings ask for your pickup and drop-off locations, date, time, passenger count and preferred vehicle, and you will receive confirmation once your booking is processed.
Is Frankston Urban Taxi available 24 hours a day?
Yes. We operate 24/7, including early-morning airport runs and late-night pickups, so you can book a ride at any hour across Frankston and nearby suburbs.
What payment methods do you accept?
We accept credit and debit cards, cash, Cabcharge, and other payment options at the time of booking. You can select your preferred payment method on our online booking form.
How much does a taxi from Frankston to Melbourne Airport cost?
We offer fixed, upfront pricing for Melbourne Airport transfers so you know the exact fare before your ride begins, with no surge pricing or hidden fees. Call 0432 190 000 or use our online booking form for a quote based on your exact pickup location and vehicle type.
Do you track flights for airport pickups?
Yes. For airport arrivals, we monitor your flight in real time and adjust your pickup time automatically if your flight is early or delayed, so you are never left waiting and never charged extra for delays outside your control.
What happens if my flight is delayed?
If your flight is delayed, our driver adjusts your pickup time to match your new arrival, using live flight tracking. There is no need to contact us separately unless your flight details change significantly.
Do you service Avalon and Essendon Airports as well as Melbourne Airport?
Yes. In addition to Melbourne Airport, our drivers are experienced with routes to and from Avalon Airport and Essendon Airport for both departures and arrivals.
Do you offer child seats?
Yes, child seats are available on request. Please mention this when booking so we can allocate a vehicle with the right seat for your child's age and size.
Can I book a wheelchair-accessible taxi?
Yes. Our Van Taxi service includes wheelchair-accessible vehicles, and we also support the Multi Purpose Taxi Program (MPTP) for eligible passengers who need accessible transport.
What is the MPTP Taxi Service?
MPTP stands for the Multi Purpose Taxi Program, a Victorian government scheme that helps eligible passengers travel more affordably to medical appointments, community centres and other essential destinations. We proudly support MPTP bookings for the Frankston community.
How far in advance should I book a taxi?
You can book in advance for scheduled trips like airport transfers and events, or request a taxi on short notice for immediate travel. Booking ahead is recommended for early-morning flights or peak periods to guarantee availability.
What areas does Frankston Urban Taxi cover?
We primarily serve Frankston and surrounding suburbs including Langwarrin, Carrum Downs, Seaford, Skye, Cranbourne, Dandenong and Berwick, along with transfers across greater Melbourne including all three Melbourne-area airports.
