Not everyone who needs a ride needs just a ride. Our companion driving service is built for people who want more than a lift from A to B: a familiar, patient driver who helps at the door, waits during the appointment, and gets you home safely again.
Whether it is an elderly parent who no longer drives, a family member recovering from surgery, or someone who simply feels more confident with support nearby, Frankston Urban Taxi companion drivers are there for the whole journey, not just the trip.
What Is a Companion Driving Service?
A companion driving service goes beyond standard taxi transport. Instead of a simple pickup and drop-off, our driver assists you from your front door to the car, waits at your appointment or errand if needed, and helps you safely back inside afterwards. It is designed for passengers who value a bit of extra care and conversation along the way.
Who Benefits from Companion Driving?
Our companion driving service suits a wide range of passengers across Frankston and nearby suburbs, including:
- Older adults who no longer drive but want to stay independent
- People with a disability who need extra assistance getting in and out of the vehicle
- Anyone recovering from surgery, illness or injury
- NDIS and MPTP participants travelling to appointments or community activities
- Family members who want peace of mind that their loved one is never travelling alone
If you are supporting a parent, client or participant, our NDIS Taxi Services and MPTP Taxi Service pages have more detail on eligibility-based travel support.
Our Companion Driving Services
We have built four dedicated companion driving services around the trips our passengers ask for most often. Each one includes door-to-door assistance and a driver who takes the time to help, not just drive.
- Shopping Transport Service: friendly help getting to the shops, carrying bags, and back home again.
- Doctors Appointment Transport: reliable rides to medical, allied health and specialist appointments, with waiting time available.
- Community Access Transport: support getting to social groups, community activities and outings.
- Door to Door Service: the assistance that underpins every companion trip we offer.
What to Expect on Every Trip
Every companion driving booking with Frankston Urban Taxi follows the same simple promise. As a result, you always know what you are getting, no matter which service you book.
- Door-to-door pickup, not just kerbside
- A trained, experienced driver who is happy to assist with bags, walkers or wheelchairs
- Clean, well-maintained vehicles, including wheelchair-accessible options
- Flexible booking, whether it is a one-off trip or a regular weekly appointment
- Transparent pricing agreed before you travel
For passengers who need extra mobility support, our wheelchair-accessible taxis can be booked as part of any companion driving trip.
Why Families Choose Frankston Urban Taxi
Because our drivers know the Frankston area well, journeys tend to run smoothly even during busy periods. In addition, because every trip is booked in advance, you can plan appointments, shopping days or outings with confidence rather than uncertainty.
According to the My Aged Care service directory, transport assistance is one of the most commonly requested supports for older Australians living independently at home, which is exactly the gap our companion driving service is designed to fill.
Book a Companion Driving Service in Frankston
Ready to book, or just want to ask a few questions first? Call us on 0432 190 000, or use our online booking form to arrange a companion driving trip for yourself or a loved one.
Prebook Your Companion Driving Trip Across Melbourne
Every companion driving trip with Frankston Urban Taxi is prebooked, not flagged down on the street. When you prebook, we confirm your pickup time, destination and any assistance you need in advance, so there are no surprises on the day. This matters most for appointments, since your driver already knows your address, your requirements, and roughly how long the trip will take.
While we are based in Frankston, our companion driving service also covers trips further into Melbourne, including specialist appointments, hospital visits and family outings outside the immediate local area. Prebooking a wider Melbourne trip works the same way as a local one: share your pickup and destination details, and we will confirm the fare before you travel.
Frequently Asked Questions
What is a companion driving service?
A companion driving service provides door-to-door transport plus personal assistance, such as helping you to the car, waiting during your appointment, and helping you safely back inside, rather than simply dropping you at the kerb.
Is companion driving different from a regular taxi?
Yes. A regular taxi focuses on getting you from one point to another. A companion driving service adds hands-on assistance and waiting time, making it better suited to elderly passengers, people with disability, or anyone who needs extra support.
Can I book a companion driving service for a family member?
Yes. Many of our bookings are made by family members on behalf of a parent or relative. You can arrange pickup times, provide appointment details, and stay updated on the trip.
Do you offer companion driving for NDIS or MPTP participants?
Yes. Our companion driving service supports NDIS participants and MPTP scheme users travelling to medical, therapy, community and social appointments across Frankston.
