Staying connected to community groups, social activities and regular outings matters just as much as getting to appointments. Our community access transport service helps passengers get out and stay involved, with a companion driver alongside them the whole way.
What Community Access Transport Covers
This service supports the everyday outings that keep people connected, active and independent, including:
- Social groups, clubs and community centre activities
- Day programs and NDIS-funded community participation activities
- Visits to friends and family
- Recreational outings, such as a coffee catch-up or a walk along the foreshore
- Regular scheduled activities, booked on a recurring basis
Why Community Access Matters
Isolation can build quickly when transport becomes difficult, particularly for older passengers living alone or people with disability who do not drive. Because a companion driver assists door-to-door, passengers can attend activities they might otherwise avoid due to mobility or confidence concerns.
The NDIS recognises community participation as a core part of many support plans, and our drivers are experienced in supporting participants to attend these activities safely and on time.
Flexible, Recurring Bookings
Many passengers book community access transport as a standing weekly or fortnightly arrangement, for example a regular Tuesday social group or a monthly outing with friends. As a result, you can plan your calendar around a driver you already know and trust, rather than rebooking from scratch each time.
If you are also managing appointments or shopping trips, our broader companion driving service can combine several regular trips into one simple weekly schedule alongside doctors appointment transport and shopping transport.
Accessible Vehicles Available
For passengers who use a wheelchair or mobility aid, our wheelchair-accessible taxis can be booked for community access trips, so mobility needs never limit which activities you can attend.
What to Have Ready When You Book
When booking, let us know the activity, address, expected duration, and whether this will be a one-off outing or a regular booking. For recurring activities, we can lock in the same pickup time each week wherever possible, so the routine stays familiar and reliable.
Serving Frankston and Surrounding Suburbs
Community access transport is available across Frankston, Langwarrin, Carrum Downs, Seaford and nearby suburbs, covering community centres, clubs, day programs and social venues throughout the area.
Book Community Access Transport
Call 0432 190 000 or use our online booking form to arrange a regular or one-off community access trip.
Building Confidence Through Familiar Routines
For many passengers, the biggest barrier to getting out is not the activity itself, but the uncertainty around transport. Knowing the same driver will arrive on time each week can make a real difference to confidence, especially for passengers who feel anxious about travelling alone or navigating unfamiliar drop-off points. Over time, this familiarity often becomes just as valuable as the outing itself.
Easy Access to Our Taxi Services
Accessing our taxi services is designed to be simple, whether you book by phone or online. There is no need to create an account or navigate a complicated app. Just share your pickup time, destination and any assistance you need, and we will confirm the details before your trip.
For passengers who use a wheelchair or mobility aid, accessing an appropriate vehicle is just as straightforward. Let us know when booking, and we will arrange one of our wheelchair-accessible taxis so mobility never limits which community activities you can attend.
Frequently Asked Questions
What counts as community access transport?
It covers any trip that keeps you socially connected, such as social groups, day programs, visiting friends or family, and recreational outings.
Can I set up a regular weekly booking?
Yes. Many passengers book a standing weekly or fortnightly community access trip so they always travel with a driver they know.
Is this service available for NDIS participants?
Yes. Community participation is a common NDIS support category, and our drivers are experienced supporting participants to attend these activities.
Are wheelchair-accessible vehicles available?
Yes. Our wheelchair-accessible taxis can be booked for any community access trip.
