Terms & Condition
Terms & Conditions – Frankston Urban Taxi
Welcome to Frankston Urban Taxi. By using our website, booking services, or riding with us, you agree to the terms and conditions outlined on this page. Please read everything carefully, as these terms explain your rights, responsibilities, and the guidelines that ensure safe and smooth transportation for all customers. If you do not agree with any part of these terms, you must avoid using our services.
1. Service Usage
Frankston Urban Taxi provides transportation services across Frankston, Melbourne suburbs, and surrounding areas. All bookings are subject to driver availability, traffic conditions, and operational limitations.
• Customers must provide accurate pickup and drop-off details
• Drivers reserve the right to refuse service if a passenger behaves in a threatening or unsafe manner
• Travel times shown on the website or during booking are estimates and may vary due to traffic or weather conditions
2. Booking Policy
You may book a taxi via phone, online form, or advance reservation.
• Confirmed bookings will be communicated through call, message, or email
• Inaccurate booking details may lead to delays or cancellation of service
• For airport transfers, passengers must allow sufficient travel time to avoid missed flights
3. Cancellation & Refunds
We understand that plans may change, and customers may need to cancel rides.
• Cancellations must be communicated at least 30 minutes before pickup for local rides
• Airport ride cancellations must be made at least 2 hours before scheduled time
• Late cancellations may result in cancellation charges
• Prepaid bookings that are cancelled within the valid time frame may be eligible for refund
4. Pricing & Payments
Frankston Urban Taxi follows transparent pricing with no hidden charges.
• Fares depend on route distance, waiting time, tolls, and peak-hour conditions
• Customers must confirm fare estimate before starting the ride
• Payments can be made via cash, card, online transfer, or approved digital wallets
• Any damage caused to the vehicle by the passenger may incur additional charges
5. Passenger Responsibilities
To ensure safe and smooth travel, passengers must follow essential guidelines.
• Wearing seat belts at all times is mandatory
• No smoking, alcohol consumption, or unsafe behavior inside the taxi
• Children must be accompanied by an adult, and child seats must be requested in advance
• Passengers must ensure personal belongings are collected before exiting the taxi
6. Driver Rights & Responsibilities
Frankston Urban Taxi drivers are trained to deliver professional and safe travel experiences.
• Drivers may refuse service if a passenger is intoxicated or behaves aggressively
• Drivers are responsible for following safe driving practices and traffic laws
• Drivers must maintain cleanliness of the vehicle and assist passengers when needed
• Drivers may adjust routes due to traffic, road closures, or safety concerns
7. Limitation of Liability
Frankston Urban Taxi aims to provide reliable services, but certain situations are beyond our control.
• We are not responsible for delays caused by accidents, heavy traffic, or weather
• We are not liable for missed flights, appointments, or events due to unforeseen delays
• Loss of personal items inside the vehicle is not our responsibility, but we will help locate them when possible
8. Privacy & Data Protection
We respect your privacy and handle all personal information responsibly.
• Booking information is used only for service delivery
• We do not share customer data with third parties except for legal or safety requirements
• Payment details are processed securely using trusted payment gateways
9. Website & Online Use
By accessing our website, you agree not to misuse or attempt to damage the site.
• No copying, modifying, or distributing website content without permission
• No uploading harmful programs or attempting unauthorized access
10. Changes to Terms
Frankston Urban Taxi reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on our website, and continued service use implies acceptance of changes.
11. Contact Information
If you have questions regarding these terms, you may contact our support team anytime.
Frankston Urban Taxi – Customer Support
Available 24/7 for assistance and bookings.
