A door to door taxi service means exactly that: your driver comes to your front door, not just the kerb, and helps you safely inside again at the other end. It is the foundation of every companion driving trip we offer.
What Makes It “Door to Door”
Standard taxi trips often end at the kerb, leaving passengers to manage steps, driveways or building entrances alone. Our door to door taxi service is different, because the driver role does not stop at the car.
- Pickup directly from your front door, including assistance down steps or driveways
- Help getting into and out of the vehicle
- Support with bags, walkers or wheelchairs
- Drop-off and assistance right to your door at the destination, not just the street
- The same door-to-door care on the return trip home
Who Relies on Door to Door Service
This level of care matters most for elderly passengers, people with disability, and anyone with limited mobility after surgery or illness. It also gives family members peace of mind that their loved one is not left to manage the last few steps of a journey alone.
Door to door assistance underpins each of our other companion services, including shopping transport, doctors appointment transport, and community access transport. Whichever trip you book, this same standard of care applies.
Accessible Options Available
For passengers who use a wheelchair, our wheelchair-accessible taxis extend the same door to door approach, with a vehicle and driver equipped to assist safely. The My Aged Care service directory highlights door-to-door transport as a key support for older Australians who want to remain living independently at home, and it is exactly what this service is designed around.
How to Book
Simply tell us your pickup and drop-off addresses and let us know if you will need extra assistance, such as help with a wheelchair or walker. We will match you with a driver ready to help from your front door all the way home again.
Part of Our Wider Companion Driving Service
Door to door assistance is not a stand-alone add-on. It is built into every trip covered by our broader companion driving service, so you receive the same standard of care whether you are booking a single trip or a regular weekly arrangement.
Serving Frankston and Surrounding Suburbs
Our door to door taxi service is available across Frankston, Langwarrin, Carrum Downs, Seaford and nearby suburbs, day or night.
Book Your Door to Door Taxi
Call 0432 190 000 or use our online booking form to book a door to door taxi service anywhere across Frankston.
Door to Door Support for Airport Transfers and Day Trips
Door to door assistance is not limited to local trips. It applies equally to airport transfers and longer day trips, where a bit of extra help matters even more. For an early-morning airport transfer, your driver collects you from your front door, helps with luggage, and takes you directly to the terminal. Our Airport Transfer Melbourne page covers flight tracking and fixed pricing in more detail.
The same care applies to day trips, whether it is a family outing, a scenic drive or a longer visit outside Frankston. Your driver waits with you at each stop if needed, and brings you all the way back to your door at the end of the day.
Frequently Asked Questions
What does door to door actually mean?
It means your driver collects you from your actual front door, not just the kerb, and helps you safely inside at your destination and again when you return home.
Is door to door service available for wheelchair users?
Yes. Our wheelchair-accessible taxis provide the same door to door assistance for passengers using a wheelchair or other mobility aid.
Does this cost extra compared to a standard taxi booking?
Door to door assistance is included as standard in our companion driving bookings. Let us know your needs when booking and we will confirm pricing upfront.
Can I request door to door service for any of your other services?
Yes. Door to door assistance is included across our shopping, doctors appointment and community access transport services.
