Privacy & Policy
Privacy & Policy – Frankston Urban Taxi
At Frankston Urban Taxi, we respect your privacy and are committed to protecting your personal information. This Privacy & Policy page explains how we collect, use, store, and safeguard your data when you book a ride, contact us, or use any of our services. By choosing Frankston Urban Taxi, you agree to the practices outlined in this policy.
Information We Collect
Frankston Urban Taxi collects specific information to ensure smooth service, accurate bookings, and better customer experience. We only collect information required for transportation and communication.
We may collect the following:
• Personal Details: Your name, phone number, email address, and pickup or drop-off location.
• Booking Information: Date, time, travel route, payment preferences, and special requests.
• Device Information: Basic device data such as browser type, IP address, and general location for security and improvement.
• Communication Records: Messages, inquiries, or feedback sent through phone, email, or online forms.
We do not collect unnecessary or excessive personal details.
How We Use Your Information
Your information is used strictly to deliver safe and reliable taxi services.
Frankston Urban Taxi uses collected data for:
• Managing and completing your ride bookings.
• Sending confirmation messages, updates, or driver details.
• Improving customer service and service quality.
• Enhancing safety, verifying identity, and preventing misuse.
• Responding to queries, complaints, or support requests.
• Maintaining records for legal and operational purposes.
We do not sell, rent, or share your information with third-party marketing companies.
Sharing of Information
Your personal information is shared only when necessary to provide service or comply with legal requirements.
We may share information with:
• Drivers: Only the details required to complete your trip, such as pickup address and contact number.
• Legal Authorities: If required by law, court order, or safety-related investigation.
• Service Providers: Trusted partners for tasks like payment processing or system maintenance.
All partners follow strict privacy standards to protect your data.
Data Security
Frankston Urban Taxi prioritizes the safety of your information. We use secure systems, modern tools, and careful procedures to protect your data from unauthorized access, misuse, or loss.
Our security measures include:
• Encrypted storage of sensitive information.
• Restricted access to personal data.
• Regular system checks and updates.
• Secure communication channels between customers and our team.
While no system is 100% risk-free, we take every reasonable step to keep your details safe.
Cookies & Tracking
Our website may use cookies or basic tracking to enhance user experience. These tools help us:
• Improve website performance.
• Understand how visitors use our website.
• Provide smoother navigation.
Cookies do not store personal information unless you choose to share it. You can disable cookies in your browser settings if preferred.
Your Rights
You have full control over your personal information.
Your rights include:
• Access: Request the information we hold about you.
• Update: Correct or change your personal details.
• Delete: Ask us to remove your information from our system when no longer needed.
• Withdraw Consent: Opt-out of communications or data use not required for service delivery.
To exercise your rights, simply contact our support team.
Data Retention
Frankston Urban Taxi keeps your information only as long as necessary to provide transportation, meet legal obligations, and maintain accurate records. Data that is no longer required is securely deleted or anonymized.
Third-Party Links
Our website may include links to external websites or services. Frankston Urban Taxi is not responsible for the privacy practices or content of these websites. We recommend reviewing their policies before sharing personal information.
Policy Updates
We may update this Privacy & Policy occasionally to reflect changes in the law, our services, or security standards. The latest version will always be available on our website. Continued use of our services means you accept the updated policy.
Contact Us
If you have questions, concerns, or requests about your privacy or this policy, you can contact us anytime.
We are here to assist and ensure your information remains safe.
